Terms & conditions

Building Maintenance Services – T&Cs

1. Definitions

"Company" refers to Ivela ltd

"Customer" refers to the individual, business, or organisation engaging the company's services.

"Services" refers to all maintenance, repair, installation, inspection, and related work carried out by the Company.

2. Quotations

• All quotations are valid for 21 days unless otherwise stated.

• Quotations are based on the information available at the time of pricing.

• Any additional work requested or required due to unforeseen circumstances will be charged separately.

• Quotes may be revised if the scope of work changes.

3. Acceptance

Acceptance of a quotation may be made in writing, by email, by signing the quotation, or by instructing the Company to commence work.

4. Payment Terms

• Payment is due within 7 days of the invoice date unless otherwise agreed in writing.

• Larger projects may require a deposit before work commences.

• Progress payments may apply to longer-term projects.

• Late payments may incur interest, and recovery costs were permitted by law.

5. Access

The Customer must provide safe and reasonable access to the property during agreed working hours.

Delays caused by restricted access may result in additional charges.

6. Customer Responsibilities

The Customer agrees to:

• Provide accurate information regarding the property.

• Ensure utilities are available where required.

• Remove valuables or fragile items from the work area.

• Obtain any permissions required from landlords, management companies, or local authorities where applicable.

7. Variations

Any changes requested after work has commenced must be agreed by both parties and may result in additional costs and revised completion times.

8. Unforeseen Work

Hidden defects, structural issues, water damage, asbestos, hazardous materials, or other unforeseen conditions discovered during the works are not included unless specifically stated.

Additional work will be quoted separately before proceeding were reasonably possible.

9. Materials

• Materials remain the property of the Company until paid for in full.

• Where specified materials become unavailable, equivalent alternatives may be used following consultation with the Customer.

10. Completion Times

Estimated completion dates are provided in good faith but are not guaranteed. Delays caused

by weather, supplier shortages, customer changes, or circumstances beyond the company's control shall not constitute a breach of contract.

11. Warranty

• Workmanship is guaranteed for 12 months from completion unless otherwise stated.

• Manufacturer warranties apply separately to supplied products and materials.

• The warranty does not cover misuse, accidental damage, normal wear and tear, third-party interference, or lack of maintenance.

12. Liability

• The Company's liability is limited to the value of the services provided.

• The Company shall not be liable for indirect or consequential losses, including loss of business or profits, except where liability cannot legally be excluded.

13. Health and Safety

The Company reserves the right to suspend or refuse work where conditions are considered unsafe or where there is a risk to employees, contractors, customers, or members of the public.

14. Cancellations

• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee.

• If work has already commenced, the Customer remains responsible for payment for work completed, materials ordered, and reasonable costs incurred.

15. Complaints

Any concerns regarding completed work should be raised within 14 days of completion. The company will be given a reasonable opportunity to inspect and rectify any defects.

16. Force Majeure

The Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including severe weather, industrial action, shortages of materials, accidents, or government restrictions.

17. Privacy

Any personal information provided by the Customer will be used solely for providing services, invoicing, legal compliance, and communication, and will be handled in accordance with applicable data protection laws.

18. Governing Law

These Terms and Conditions shall be governed by the laws applicable in the jurisdiction where the Company is registered, and any disputes shall be subject to the courts of that jurisdiction.

19. Entire Agreement

These Terms and Conditions, together with any accepted quotation or contract, constitute the entire agreement between the Company and the Customer